Privacy Policy

1. Information We Collect

At ReddyClub, we collect information that you provide directly to us, such as when you:

• Fill out our contact forms
• Apply for gym membership
• Sign up for fitness programs
• Book personal training sessions
• Participate in fitness assessments
• Use our mobile app or website

This information may include:

• Personal identification information (name, email address, phone number)
• Health and fitness information (fitness goals, medical conditions, emergency contacts)
• Payment information (credit card details, billing address)
• Usage data (attendance records, workout preferences, progress tracking)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our fitness services
• Process your membership and payments
• Personalize your fitness experience
• Communicate with you about your membership and services
• Send promotional offers and fitness tips (with your consent)
• Improve our services and facilities
• Ensure your safety during workouts
• Comply with legal obligations

3. Communication Preferences and DNC/NDNC

We respect your communication preferences and comply with Do Not Call (DNC) and National Do Not Call (NDNC) registries. However, by providing your contact information and agreeing to our terms, you authorize us to:

• Call you regarding your membership and fitness services
• Send SMS messages about appointments and updates
• Send WhatsApp messages for customer support
• Send RCS messages for service notifications
• Send promotional and informational content about fitness and wellness

Important: This authorization overrides any DNC/NDNC registry preferences. You can opt out of promotional communications at any time by contacting us or using the unsubscribe options in our messages.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect your health and safety during workouts

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Regular backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you cancel your membership, we will retain your information for a reasonable period and then securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of promotional communications
• Withdraw consent for data processing
• Request data portability

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website and mobile app use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve user experience and functionality

You can control cookie settings through your browser preferences.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

If you are located outside the country where our services are provided, please be aware that your information may be transferred to and processed in that country. We will take appropriate measures to ensure your information is protected in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our mobile app

Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

14. Effective Date

This privacy policy is effective as of January 1, 2024, and was last updated on January 1, 2024.